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Web+Center Email To Case Feature
Web+Center Email To Case Feature OVERVIEW After many years of looking at options of creating support tickets from incoming emails, we finally decided to implement an option to “create” support...
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Enabling IIS 7.0 ASP error messages for Web+Center customizations and debugging
Enabling IIS 7.0 ASP error messages for Web+Center customizations and debugging OVERVIEW If you start to customize Web+Center, you will most likely create an ASP error sometime during development and...
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How to configure the Web+Center File Attachment feature for Techs and Customers
How to configure the Web+Center File Attachment feature for Techs and Customers OVERVIEW Web+Center versions 5.0 and 6.0 both support the ability for customers and technicians to attach a file to a...
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Installing Windows Server Update Services (WSUS) causes Web+Center and other...
Installing Windows Server Update Services (WSUS) causes Web+Center and other 32 bit IIS web applications to fail OVERVIEW The Problem Microsoft is now offering a fairly new product called Windows...
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Web+Center Help Desk Suite Screen Shots
Web+Center Screen Shots The Web+Center suite is a suite of 5 web-based applications including: Tech+Center – Tech Help Desk Application Customer+Center – Customer Self Help Application...
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Help Desk For the Holidays
I recently came across a good article about the importance of an efficient Help Desk process and associated software to provide valuable customer support, especially during the holidays when new...
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Purchasing Help Desk/CRM software with Knowledge!
I recently came across an article with some information on software selection that should be helpful to organizations looking to purchase Help Desk/CRM/Facilities management software. This article can...
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New Version 7.5 Features
New Web+Center 7.5 features Web+Center version 7.5 includes new functionality in the area of Asset Management and Project Management. Listed below are some of the details and screen shots of these new...
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How to retain Help Desk Support staff with special software features
I recently came across an article by Lauren Carlson from Software Advice about the problems of help desk support retention. There is often little positive feedback for technicians servicing clients....
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Web+Center Project bidding, customer authorization and customer invoicing Overview The Web+Center suite of applications can provide all of the business tools necessary to process a customer support...
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